Shipping Terms
We support worldwide shipping. To ensure prompt Customs clearance, all packages require a contact name, full street address (including apartment, suite, or unit number if applicable), and telephone number.
Shipping Method
- International Standard Shipping
Estimated Delivery: 4-15 days (including 1-2 days for order processing).
A reliable choice for standard shipping.
Fully insured against damage, loss, or theft.
Online tracking service provided.
Damages and Refunds
In the event of damaged items, kindly contact us at support@soulmatecrystal.com. We prioritize shipping a new item, and a refund will be issued as needed.
Free Shipping
Orders totaling $59 or more come with complimentary shipping; otherwise, a $9.99 standard shipping fee will be charged.
Duties and Taxes
Customers may be liable for paying inbound Customs Duties and/or Taxes on their orders. These charges, determined by your country's laws and tariff rates, are not included in our shipping costs or the goods' prices.