Thank you for choosing us for your shopping needs. We value your satisfaction and have a comprehensive return and refund policy in place to ensure it. If you ever need to return an item, we encourage you to familiarize yourself with our policy.

Dissatisfaction or Change of Mind: If you receive an item that is not faulty but dissatisfied with it for personal reasons or change your mind, you may initiate a return within 7 days of receipt. Please note that you will be responsible for the shipping costs for such returns, which depend on the courier service you choose. Returned items must be unused and include the original packaging.

Quality Issues: We apologize for any inconvenience caused by receiving an item with quality issues. You may opt for a free replacement or a full refund. Please get in touch with us within seven days of receipt with photos or other evidence of the problem, and we will address your concern promptly. The return shipping cost will be covered by us.

Sale Items: All sale items are final sales and are not eligible for return.

Starting the Return Process: To initiate a return, please get in touch with our customer service team at service@soulmatecrystal.com with your order number, purchase date, and reason for return. We will provide further instructions.

Our commitment is to make your shopping experience as smooth as possible. If you have any questions or need assistance, please reach out to our customer support. Remember, to initiate a return, contact our team with your order number, purchase date, and reason for return, and we will guide you through the process.