We are committed to providing our customers with the highest quality products and services. If you are not completely satisfied with your purchase, we offer a clear and straightforward refund policy. Please read our policy carefully to understand your rights and how to proceed with a return or refund.
Returns and Eligibility
You have 7 days from the date of receiving your item to request a return. To be eligible for a return, the item must meet the following conditions:
1. The item is in its original condition (unopened, unused, and undamaged).
2. The product must have its original packaging and labels intact.
3. A proof of purchase or order receipt must be provided (e.g., order number, receipt, etc.).
If your item meets the above conditions, please contact us via email at support@helmsmancrystal.com to initiate your return. Once your return request is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your item back. Please note that we do not accept items returned without prior authorization.
Damaged or Defective Items
We take great care in packing our items, but if you receive a product that is damaged, defective, or incorrect, please contact us immediately. Please provide us with the following information:
1. Order number
2. Photos of the damaged or defective product
3. A description of the issue
Once we have assessed the problem, we will offer a solution, which may include a full refund or a replacement item at no additional cost to you.
Non-Returnable Items
For hygienic and safety reasons, certain items cannot be returned, including but not limited to:
1. Unsealed or unpackaged items (e.g., tarot cards, journals)
2. Customized or personalized items (e.g., special orders, engraved products)
3. Personal care products (e.g., crystal scraping boards, massage bars)
4. Hazardous materials, flammable liquids, or gases
Please also note that gift cards and special offers are non-refundable.
If you have any questions regarding your specific item’s eligibility for return, please contact us at support@helmsmancrystal.com.
Exchanges
To exchange an item for a different product, we recommend returning the original item and then making a separate purchase for the new product. This process ensures that the return and exchange happen quickly and without delay.
Refunds
Once we receive and inspect your returned item, we will notify you of your refund status. If your return is approved, the refund will be processed via your original payment method. Refunds may take several business days to reflect on your account, depending on your bank or credit card issuer’s policies.
If the returned item is lost or damaged during the return shipping process, the buyer will be responsible for the loss or damage. We highly recommend using a tracked shipping method when returning items.
Return Shipping Costs
For items returned due to buyer’s remorse, the buyer is responsible for the return shipping costs. If you received a damaged, defective, or incorrect item, we will cover the return shipping costs.
How to Contact Us
To initiate a return, request an exchange, or inquire about any aspect of our refund policy, please contact our customer service team at:
Email: support@helmsmancrystal.com